Return, Exchange + Refunds
We want you to be 100% satisfied with your purchase. In the unlikely event that you are not, please email us straight away or fill in the form below with your order number and we will make things right.
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If you do wish to return you mat for a refund or exchange we accept 30 days of receipt of goods. Include the original order number and the reason for returning the item to info@katikaia.com and upon receiving your return request, we will contact you. Any returns must be in the original packaging with proof of purchase.
We offer a full refund when the product has not been opened and is unused, there is a £5 repurposing fee when the packaging or parts are missing or can not be accounted for.
Please note that customers are responsible for shipping costs, we can help to organise the shipping labels for you if needed, simply email us at info@katikaia.com and we will do everything we can to help you.
We recommend you return your goods tracked and/or with shipping insurance as we cannot accept liability for lost or damaged goods. Parcel2go.com has excellent rates.
Please kindly note, items accepted for return should not be worn in, marked, washed or altered, including the carry strap and packaging box in an re-sale condition. If parts are missing there may be a charge for the missing elements of £5. Once we receive the package, we will process the refund.
Please note returns do not affect your statutory rights. It's all good.
Contact Us
There are many ways to connect and contact us when you need to. You can use the chat below to leave a message, email us or DM and we will get right back to you.
See our links below are to various topics that could also help.
Frequently Asked Questions
These are some answers for general questions we get asked a lot, we hope it helps you - if not you can always connect with us directly.
Care Guide
From breaking in your new mat and the grip - to how best to clean and care for it, our care guide gives some great tips to keep it looking and performing it's best for years to come.
Sustainability
Looking for more information and a deep dive into our materials, manufacturing and working with Rainforest Trust UK. We have our production partners here and are transparent about all our processes.